Authors: Bagtasos, Cabinatan, Estologa, Galorport, Jabines, Ombina, Sang-an
Problem
Getting a barangay certificate usually requires residents to visit the barangay hall, fill out forms, wait in line, and submit their information manually. This can take time, especially when many residents are requesting certificates.
ICT Solution
The barangay can create an online certificate request system. Residents can fill out an online form and submit the needed information. Barangay staff can then check the records, process the request, and notify the resident when the certificate is ready.
ICT Components
• People: Residents, Barangay Secretary, Barangay Officials
• Hardware: Computer, printer, scanner, smartphone.
• Software: Online request form and database.
• Data: Resident information and certificate records.
• Network: Internet/Wi-Fi
• Security: Passwords and verification to protect residents’ information
Service Map
Resident
↓
Accesses Online Certificate Request Form
↓
Fills Out Information and Uploads Requirements
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Barangay Staff Receives Request
↓
Staff Checks and Verifies Information
↓
Certificate is Prepared and Approved
↓
Resident Receives Notification
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Resident Claims the Certificate / Receives Digital Copy
Reflection
ICT can make barangay certificate processing faster, easier, and more convenient. Residents can submit their requests without spending too much time waiting at the barangay hall. It also helps barangay staff organize records, reduce paperwork, and track requests. With proper security, residents’ information can be protected. Overall, ICT can improve the delivery of barangay services and increase public trust.